Complaints - how to proceed?
Dear customer, if, despite all our efforts to maintain the high quality of the goods offered, you have a legitimate reason for complaint, please proceed as follows:
- Fill out the online form below.
- If possible, please attach photos or a video that more precisely detail the location of the damage on the product. This will expedite the claim processing.
- Once the form is completed and confirmed, a PDF document will be created and sent to your email address. Please print this PDF and attach it to the returned goods along with a copy of the purchase receipt. It will help you identify the defect more quickly.
- If possible, mark the location of the defect on the product in a simple way (e.g., paper box). This will help the claim technician identify the defect.
- Package the defective goods in such a way that they are not further damaged.
The full complaints policy is part of the Terms and Conditions.
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If you have any questions or concerns, please contact husky@huskycz.cz or call our toll-free customer service at +420 800 888 330, which is available weekdays between 9 a.m. and 5 p.m. |
Your Husky Team
